Terms of Use

Terms of Use

  1. General Provisions

1.1. These Terms of Use (hereinafter referred to as the “Terms”) govern the legal relationship between Vesiir OÜ (registration code: 10203514, address: Pärnu mnt 141, 11314, Tallinn, Estonia) (hereinafter referred to as the “Service Provider”) and the service user (hereinafter referred to as the “Client”).

1.2. The Terms apply to the provision of all services offered by the Service Provider.

1.3. By ordering the services, the Client confirms that he/she has read these Terms of Use, understood them and agrees to comply with them.

1.4. The Service Provider has the right to unilaterally amend these Terms of Use at any time by notifying the Client thereof. The amendments shall enter into force 14 days after the notification is sent, unless a longer period has been set.

  1. Description of Services

2.1. The Service Provider offers the following services:

2.1.1. Consulting Services

2.1.2. Contact Person Services

2.2. The Service Provider reserves the right to change the range of services offered, prices and descriptions of services without prior notice.

2.3. A more detailed description, terms and prices of the services are published in the Service Provider’s price list and/or in the annexes to the contract.

  1. Ordering of Services and Conclusion of a Contract

3.1. To order a service, the Client must submit an order through the Service Provider’s e-shop, following the prescribed process and providing all required information.

3.2. When ordering a service, the Client is obliged to provide correct and complete information.

3.3. The contract between the Service Provider and the Client is deemed to be concluded from the moment the Client has:

3.3.1. Submitted an order and

3.3.2. Accepted these Terms and

3.3.3. Paid the advance payment invoice.

3.4. The Service Provider has the right to refuse to provide the service if the information provided by the Client is incomplete, incorrect or if there are other justified circumstances.

  1. Payment for Services

4.1. All services of the Service Provider are prepaid, which means that the provision of the service begins only after the payment is received in the Service Provider’s bank account and other conditions are met.

4.2. Payment terms:

4.2.1. The advance payment invoice must be paid within 7 calendar days of the invoice being issued;

4.2.2. If the advance payment is not paid on time, the Service Provider has the right to cancel the order.

4.3. The Service Provider shall submit an invoice for the services to the Client electronically to the e-mail address specified by the Client.

4.4. The prices of the service are presented in the Service Provider’s price list in euros. VAT is added to the prices in accordance with applicable legislation.

  1. Provision of Services

5.1. The Service Provider shall commence provision of the service after receipt of the advance payment to the Service Provider’s bank account.

5.2. The time and terms of provision of the service shall be agreed with the Client individually, or specified in the service description and price list.

5.3. The Service Provider undertakes to provide the services professionally and in good faith, based on the best practices in the field.

5.4. The Service Provider shall endeavour to adhere to the agreed timetable, but shall not be liable for delays caused by circumstances arising from the Client or third parties or force majeure.

  1. Rights and Obligations of the Parties

6.1. Rights and obligations of the Service Provider:

6.1.1. The Service Provider undertakes to:

6.1.1.1. Provide services in accordance with the agreed terms;

6.1.1.2. Keep confidential the information provided by the Client;

6.1.1.3. Inform the Client of possible delays or obstacles in the provision of the service.

6.1.2. The Service Provider has the right to:

6.1.2.1. Refuse to provide the service if the Client does not comply with these Terms;

6.1.2.2. Use subcontractors in the provision of the service, remaining responsible for the quality of the service;

6.1.2.3. Unilaterally change the terms of service provision, informing the Client thereof.

6.2. Client’s rights and obligations:

6.2.1. The Client undertakes to:

6.2.1.1. Provide the data necessary for ordering and providing the service in a timely and truthful manner;

6.2.1.2. Pay for the service in accordance with the agreed terms;

6.2.1.3. Cooperate with the Service Provider to the extent necessary for providing the service;

6.2.1.4. Comply with these Terms.

6.2.2. The Client has the right to:

6.2.2.1. Receive the service in accordance with the agreed terms and conditions;

6.2.2.2. Receive information about the status of the service;

6.2.2.3. Submit claims regarding the quality of the service in accordance with the provisions of clause 7.

  1. Submission and Resolution of Claims

7.1. The Client has the right to submit claims regarding the quality of the service or other circumstances related to the service within 14 calendar days from the provision of the service.

7.2. Claims must be submitted in writing to the Service Provider’s e-mail address info@vesiir.ee.

7.3. The claim must include:

7.3.1. Client’s data (name, contact details);

7.3.2. Time of provision of the service and order number;

7.3.3. Content of the claim and description of the circumstances;

7.3.4. Client’s requirement.

7.4. The Service Provider will review the claim and respond to it within 14 calendar days of receiving the claim.

  1. Termination and Cancellation of the Contract

8.1. Cancellation of the service order:

8.1.1. The Client may cancel the order before the advance payment is made without additional charges;

8.1.2. After the advance payment has been made, but before the service provision begins, the Client may cancel the order, but the Service Provider has the right to withhold 20% of the advance payment to cover administrative costs and the costs incurred in receiving the advance payment and the costs incurred in returning the advance payment. Refunds of prepayments made by card will only be made to the same payment card;

8.1.3. After the service provision begins, the order shall be cancelled in accordance with clause 8.2.

8.2. Early termination of the contract:

8.2.1. The Client has the right to terminate the contract early by notifying the Service Provider thereof in writing;

8.2.2. The Service Provider has the right to withhold payment for services already provided and to withhold reasonable compensation for the preparations made and the costs incurred in receiving the advance payment and the costs incurred in returning the advance payment;

8.2.3. The Service Provider has the right to terminate the contract early if the Client breaches these Terms by notifying the Client in writing.

8.2.4. The 14-day right of return does not apply to the services provided because it is not essentially possible;

  1. Limitations of Liability

9.1. The Service Provider’s liability is limited to the cost of the service paid by the Client.

9.2. The Service Provider is not liable for indirect damages, including loss of income, loss of business opportunities or other similar damages.

9.3. The Service Provider is not liable for delays or obstacles in the provision of the service caused by circumstances arising from the Client or third parties or force majeure.

9.4. The Client is responsible for the accuracy and completeness of the information provided to the Service Provider.

  1. Processing of Personal Data

10.1. The Service Provider processes the Client’s personal data in accordance with applicable legislation and the Service Provider’s privacy policy.

  1. Intellectual Property

11.1. All intellectual property rights related to the Service Provider (including, but not limited to, copyrights, trademarks, domain names, designs, texts, photographs, etc.) belong to the Service Provider or the Service Provider has the right to use them in accordance with license agreements.

11.2. Intellectual property rights created during the provision of the service belong to the Service Provider, unless the parties have agreed otherwise in writing.

11.3. The Client does not have the right to copy, modify, distribute, publish or otherwise use the Service Provider’s materials or materials created during the provision of the Service without the prior written consent of the Service Provider.

  1. Force Majeure

12.1. The parties are released from liability for failure to perform or improper performance of obligations if this is due to force majeure.

12.2. Force majeure is a circumstance that a party could not influence and, based on the principle of reasonableness, could not be expected to take into account or avoid this circumstance at the time of entering into the contract or to overcome the hindering circumstance or its consequences.

12.3. In the event of force majeure, the parties are obliged to immediately notify each other and take all reasonable measures to prevent or reduce damage.

  1. Final Provisions

13.1. This contract is concluded under the law of the Republic of Estonia and shall be interpreted in accordance with the law of the Republic of Estonia.

13.2. All disputes arising under these Terms shall be resolved through negotiations. If no agreement is reached, the dispute shall be resolved in the Harju County Court.

13.3. If any provision of these Terms is invalid or becomes invalid, this shall not affect the validity of the remaining provisions.

13.4. These Terms shall enter into force upon their signing or acceptance by the Client when ordering the service.

 

 

Terms of Use of Cookies

  1. General Provisions

This document regulates the use of cookies on the website of Vesiir OÜ (hereinafter referred to as the “Service Provider”).

  1. Definition of Cookies

A cookie is a small text file that is stored on the user’s terminal device when visiting a website. Cookies allow websites to identify users, store their preferences and activities, and provide personalized services.

  1. Purposes of Using Cookies

The Service Provider uses cookies for the following purposes:

3.1. Collection of usage statistics and analytical data on the use of the website;

3.2. Storage of user preferences and settings;

3.3. Presentation of personalized offers and marketing messages;

3.4. Collection of information necessary for the development and optimization of the website;

3.5. Facilitation of authentication functions, settings and form filling;

3.6. Enabling content sharing on social media platforms;

3.7. Integration of third-party content (Facebook, Google, etc.).

  1. Types of Cookies

The Service Provider uses the following types of cookies:

4.1. Session cookies

Session cookies, or temporary cookies, are active while using the website and are deleted after closing the web browser. They are used, for example, to store language selection and shopping cart content.

4.2. Persistent cookies

Persistent cookies remain on the user’s device for a specified period even after closing the website. The expiration period of persistent cookies varies from a few days to several years. They are used, for example, to remember user preferences and to store username and password for repeat visits.

4.3. Third-party cookies

The Service Provider’s website uses third-party cookies to improve the quality of content, collect usage statistics and display advertising materials. The use of such cookies is subject to the privacy policy and terms of the respective third party.

  1. Third-Party Cookies

The Service Provider’s website uses the following third-party cookies:

5.1. Facebook – privacy policy and cookie terms can be found at: https://www.facebook.com/policies/cookies/

5.2. Google – privacy policy and cookie terms can be found at: https://www.google.com/policies/technologies/cookies/

  1. Managing and Deleting Cookies

6.1. The user has the right to delete cookies stored on their device and to prohibit the storage of new cookies.

6.2. To manage and delete cookies, the user must change the privacy settings of their web browser. More detailed instructions can be found in the user manual of the respective web browser.

6.3. The Service Provider draws attention to the fact that if cookies are disabled or blocked, the website may not function correctly or fully.

  1. Additional Information

Additional information about cookies and their use can be found on the following websites:

http://www.allaboutcookies.org/

http://www.youronlinechoices.com/ee/

  1. Validity

These terms and conditions for the use of cookies are valid from the date of their publication on the Service Provider’s website.

Vesiir OÜ reserves the right to change these terms and conditions. Users will be notified of any changes via the Service Provider’s website.